The refueling service at a gas station is never an isolated act of pumping fuel. Rather, it is an end-to-end experience that connects every step—from guiding the driver into the station, consulting and communicating, performing the refueling service, to seeing them off as they leave. It must strive not only for efficiency and convenience, but also to deliver thoughtful and attentive care. Every detail and every interaction—from the attendant’s greeting, their patience in answering questions, to the proactive concern shown when a customer is waiting—directly influences how the driver perceives the gas station.
