Against the backdrop of the civil aviation industry accelerating its intelligent transformation and "Digital Civil Aviation" construction becoming the core development direction of the industry, Air China, as a pioneer in digital services, has achieved another innovative result. It officially launched the "Online Payment for Excess Baggage on International Routes" function on its mobile terminals (Air China APP, Mini Program, H5), and took the lead in launching a trial operation on international routes departing from Beijing Capital International Airport. As of September 15, 107 payments have been successfully completed. With its "one-stop" convenient service, it has been recognized by both passengers and ground service personnel, injecting Air China's strength into the construction of smart civil aviation.
Compared with domestic routes, international scenarios need to take into account different regional charging standards, passenger type differences, membership tier benefits, and also need to achieve accurate calculation of multiple currencies, which places extremely high requirements on system compatibility and accuracy. Air China's digital department has overcome these difficulties one by one, and finally realized a service closed loop of "convenient online payment, transparent cost calculation, and instant invoice issuance".
This function significantly improves on-site service efficiency. In the past, passengers had to go to the sales counter for manual accounting and payment, which was both time-consuming and increased the pressure on ground services. Now, passengers can complete the payment through Air China's mobile terminal at the check-in counter, greatly shortening the processing time and achieving a win-win situation of "better passenger experience and higher on-site efficiency".
