记民航西安医院开展“假如我是患者”系列主题活动

Record that Xi'an Hospital of Civil Aviation carried out a series of theme activities of "If I were a patient"

为巩固拓展党史学习教育成果，大力弘扬当代民航精神，积极践行新时期医务人员崇高职业精神，自2022年初以来，民航西安医院组织开展了“假如我是患者”“五个一”活动，紧扣“学、查、改、实、促”五字要领，教育引导广大医务人员换位思考，用心用情了解患者、体谅患者、服务患者，转变思想观念和工作作风，提升服务质量，更好地提高患者满意度和认可度。

In order to consolidate and expand the achievements in the study and education of Party history, Vigorously carry forward the spirit of contemporary civil aviation, Actively practice the lofty professionalism of medical staff in the new period, Since the beginning of 2022, Xi'an Hospital of Civil Aviation has organized the activities of "If I were a patient" and "Five Ones", closely following the five-character essentials of "learning, checking, reforming, practicing and promoting", educating and guiding the majority of medical staff to think differently, understand patients with heart and emotion, understand patients, serve patients, change ideas and work styles, improve service quality, and better improve patient satisfaction and recognition.

紧扣“学”字

Closely follow the word "learning"

开展交流研讨

Conduct exchanges and discussions

民航西安医院坚持把学习贯穿主题活动全过程，充分运用党史学习教育指定读本，通过党委会、党委中心组以及“三会一课”等形式进行专题学习教育，使广大医务人员从党的非凡历程中汲取前进的智慧和力量，树牢医疗服务“一切为了患者”的理念。

Xi'an Hospital of Civil Aviation insists on learning throughout the whole process of theme activities, Make full use of the designated reading books for Party history study and education, and carry out special study and education in the form of Party committees, central groups of Party committees and "three sessions and one lesson", so that the majority of medical staff can draw forward wisdom and strength from the extraordinary course of the Party, and firmly establish the concept of "all for patients" in medical services.

结合党中央“健康中国”战略部署以及医疗机构工作人员廉洁从业九项准则、执业规范等，医院采用集中传达学习、交流研讨、撰写心得体会、讲授专题党课等方式，切实增强规范执业行为、提高诊疗服务水平的责任感、紧迫感，真正将党史学习教育成果转化为推动医院开新局、谱新篇的具体行动。截至目前，全院开展专题研讨40余次。

Combined with the strategic plan of "Healthy China" of the CPC Central Committee and the nine standards and practice norms of honest employment of medical institution staff, Hospitals adopt the methods of centralized communication and study, exchange and discussion, writing experiences, teaching special party classes, etc., so as to effectively enhance the sense of responsibility and urgency of standardizing practice behavior and improving the level of diagnosis and treatment services, and truly transform the achievements of party history study and education into concrete actions to promote hospitals to open new bureaus and write new chapters. Up to now, the whole hospital has conducted more than 40 special seminars.

紧扣“查”字

Closely follow the word "check"

明确短板弱项

Clear short-board weaknesses

本次活动分层次、分批次抽调临床一线医、护、技职工代表，在院内和西安市内其他医院开展实地就诊体验活动，以患者的身份和视角，从入院、预检分诊开始，到挂号取号、医生诊疗、缴费、检查，再到取药、离院的全部流程体验，摆脱“我”的视角去看待和思考各类问题，并就体验感受与医院其他医务人员进行分享，对如何优化医院就医流程、提升患者就医体验提出个人见解。

In this activity, representatives of clinical front-line medical, nursing and technical staff were transferred at different levels and in batches. Carry out on-the-spot medical experience activities in the hospital and other hospitals in Xi'an, From the patient's identity and perspective, From admission, pre-examination and triage, to registration and number taking, doctor's diagnosis and treatment, payment and examination, to taking medicine and leaving the hospital, we can get rid of the "I" perspective to look at and think about all kinds of problems, share the experience with other medical staff in the hospital, and put forward personal opinions on how to optimize the hospital medical treatment process and enhance the patient's medical experience.

行政职能科室相关人员作为观察员，全程跟踪患者就医流程，并记录就医服务体验过程中的感受及优缺点，提出服务改进建议。同时，活动中还随机邀请来院就诊患者作为诊疗服务观察员，根据切身体验为医院“找碴儿”，为构建和谐医患关系、推进舒适化医疗建言献策。通过角色变换，更好地站在患者视角反思医院在日常诊疗服务中存在的短板弱项。

Relevant personnel of administrative functional departments, as observers, track the whole process of patients' medical treatment, record their feelings, advantages and disadvantages in the process of medical service experience, and put forward suggestions for service improvement. At the same time, during the activity, patients who came to the hospital were randomly invited as observers of diagnosis and treatment services, and according to their personal experience, they "found fault" for the hospital, and made suggestions for building a harmonious doctor-patient relationship and promoting comfortable medical care. Through the role change, we can better reflect on the shortcomings of hospitals in daily diagnosis and treatment services from the perspective of patients.

紧扣“改”字

Closely follow the word "change"

解决突出问题

Solve outstanding problems

在组织开展专题学习研讨和就诊体验的基础上，医院组织各行政职能科室和临床一线，立足职能职责、业务领域及服务对象，深刻查摆本科室当前医疗技术、工作流程、服务态度、内部管理以及制度建设等方面存在的突出问题，并就如何为患者提供更为优质的服务集思广益、建言献策。

On the basis of organizing special study seminars and medical experience, The hospital organizes various administrative functional departments and clinical front lines, based on functional responsibilities, business fields and service objects, deeply investigates the outstanding problems existing in the current medical technology, work flow, service attitude, internal management and system construction of the department, and brainstorms and suggestions on how to provide better services for patients.

活动先后收集67个问题或改进意见建议，通过自下而上、上下结合的方式，最终研究确定七个方面的问题，形成问题清单、整改清单和责任清单，进一步明确整改措施、责任领导和承办科室、整改期限等，并通过会议形式向全院公布，以开拓创新的举措督促优化就诊流程，提升服务水平，完善长效机制建设，更好地满足人民群众日益增长的医疗卫生服务需求。

The activity has collected 67 questions or suggestions for improvement, By combining from bottom to top and from top to bottom, Finally, seven problems were identified in the study, Form a list of problems, rectification and responsibilities, Further clarify the rectification measures, responsible leaders and undertaking departments, rectification period, etc., and announce them to the whole hospital through meetings, so as to urge and optimize the medical treatment process, improve the service level, improve the long-term mechanism construction, and better meet the growing medical and health service needs of the people.

紧扣“实”字

Closely follow the word "real"

提高专业技能

Improve professional skills

结合民航西北管理局“六比六提升”工作内容，聚焦“比技能、树标兵、强素质、塑形象”这一主题，医院在全院举行业务技能比赛。根据临床、医技以及护理等专业特点，划分为医生组、护理组和心肺复苏、穿脱防护服两个分项，先后有23名医务人员参加比赛。

Combined with the work content of "six-to-six promotion" of Northwest Administration of Civil Aviation, focusing on the theme of "comparing skills, setting a model, strengthening quality and shaping image", the hospital held a business skill competition in the whole hospital. According to the professional characteristics of clinic, medical technology and nursing, it is divided into two sub-items: doctor group, nursing group, cardiopulmonary resuscitation and wearing and taking off protective clothing. Twenty-three medical staff participated in the competition successively.

医院通过以赛促学、以赛促用、比学赶超，增进业务技能交流，进一步强化医者信念，尊重医学科学规律，遵守医学伦理道德，遵循临床诊疗技术规范，为人民群众提供安全、适宜、优质、高效的医疗卫生服务。

Hospitals promote learning by competition, promote use by competition, catch up with learning, enhance the exchange of professional skills, further strengthen the beliefs of doctors, respect the laws of medical science, abide by medical ethics and follow the technical specifications of clinical diagnosis and treatment, and provide safe, appropriate, high-quality and efficient medical and health services for the people.

紧扣“促”字

Closely follow the word "promote"

形成强大合力

Form a strong synergy

聚焦“假如我是患者”这一主题，医院还组织举行了演讲比赛。经过筛选，共有12名医务人员立足本职岗位，结合身边真实事例，分别从不同角度、不同层面深情讲述了作为患者对医院及诊疗服务的新需求新期待，生动诠释了医术精湛、医德高尚、医风严谨的行业风范。

Focusing on the theme of "If I were a patient", the hospital also organized a speech contest. After screening, a total of 12 medical staff, based on their posts and combined with real examples around them, deeply described the new demands and expectations of patients for hospitals and diagnosis and treatment services from different angles and levels, and vividly interpreted the industry style of superb medical skills, noble medical ethics and rigorous medical ethics.

他们还就如何做到服务好、质量好、医德好，大力弘扬伟大抗疫精神和崇高职业精神进行了互动交流，切实增强医院的凝聚力、感召力，强化医务人员的职业荣誉感、自豪感和归属感，共同营造积极向上、充满正能量的良好工作氛围，为推动医院高质量发展凝心聚力。

They also talked about how to achieve good service, good quality and good medical ethics. Vigorously carry forward the great anti-epidemic spirit and lofty professional spirit, interact and exchange, effectively enhance the cohesion and appeal of hospitals, strengthen the professional honor, pride and sense of belonging of medical staff, jointly create a positive and positive working atmosphere, and concentrate on promoting the high-quality development of hospitals.

本次活动的开展充分体现了“人民至上、生命至上”理念和“保障民航、服务大众、关爱健康、患者至上”的办院宗旨，加强了广大医务人员对工作极端负责、对群众极端热忱、对技术精益求精的迫切追求，唱响大医精诚、医者仁心主旋律，用充满人文关怀的医疗服务赢得患者、社会的信任和尊重，以良好精神风貌和优异成绩迎接党的二十大胜利召开。（中国民航网 通讯员顾璇）

The launch of this activity fully embodies the concept of "people first, life first" and the purpose of "ensuring civil aviation, serving the public, caring for health and putting patients first", It has strengthened the urgent pursuit of medical staff's extreme responsibility for their work, extreme enthusiasm for the masses and technical Excellence, sang the main theme of sincerity of great doctors and benevolence of doctors, won the trust and respect of patients and society with medical services full of humanistic care, and greeted the victory of the 20th National Congress of the Communist Party of China with good spirit and outstanding achievements. (Gu Wei, correspondent of China Civil Aviation Network)