数说南宁机场2022年春运保障
Nanning Airport in 2022 Spring Festival transport guarantee
为期40天的2022年春运已圆满落下帷幕，南宁机场周密部署、协同联动、质效齐抓，各单位人员坚守岗位、真情服务，圆满完成了春运各项保障任务。
The 40-day Spring Festival Travel Rush 2022 has come to a successful conclusion. Nanning Airport has made thorough arrangements, coordinated efforts, and coordinated efforts to ensure both quality and efficiency. Staff of all units have been committed to their posts and provided sincere services, successfully completing various tasks for the Spring Festival travel rush.
最高涨幅14.66%，生产运输稳中有升
The highest growth rate was 14.66%, with production and transportation rising steadily
2022年春运期间，南宁机场生产运输稳中有进，各项指标均有提升。
During the 2022 Spring Festival Travel rush, nanning Airport made steady progress in production and transportation, and all indicators improved.
1.航班起降，9795架次，同比2021年增加↑14.66%；
1. Flights took off and landed 9,795 times, 14.66% more than in 2021;
2.旅客吞吐量，1009207人次，同比2021年增加↑2.71%；
2. Passenger throughput: 1,009,207 passengers, 2.71% more than in 2021;
3.放行正常率，97.31%，同比2021年增加↑4.01%，在旅客吞吐量占全国1%以上机场中排名第9。
3. On-time clearance rate: 97.31%, 4.01% more than in 2021, ranking 9th among airports with passenger throughput accounting for more than 1% in China.
南宁机场成立了2022年春运保障领导小组，在历年圆满保障的基础上梳理要点、聚焦难点、提炼亮点，详细制定了春运保障工作方案。根据工作任务划分出6个专项小组，从疫情防控、安全、服务、运行、宣传、后勤等方面落实具体工作。保障前组织开展了“庆春运 迎冬奥”航班大面积延误演练，全面检验与提高机场各单位的应急处置能力。
Nanning Airport has set up a leading group for the guarantee of the 2022 Spring Festival travel rush, which has sorted out key points, focused on difficulties and extracted highlights on the basis of successful guarantee over the past years, and formulated a detailed work plan for the guarantee of the Spring Festival travel rush. Six special teams were divided according to their tasks to carry out specific work in epidemic prevention and control, safety, service, operation, publicity and logistics. Before the guarantee, we organized a large-scale flight delay exercise for "Celebrating the Spring Festival Travel Rush and welcoming the Winter Olympics", comprehensively tested and improved the emergency response capability of all airport units.
超100万次精准查验，智慧防疫不留死角
More than 1 million times of precise inspection, smart epidemic prevention and control no blind spots
针对春运期间出行旅客增多的特点，南宁机场提前谋划，全面升级了智慧防疫平台，进一步优化了自助通道查验流程，实现广西健康码绿码、本人身份证、人脸识别的“人、证、码”三重比对，百分百相符后方可通行，进一步提高核验精准度及通行效率。春运期间，智慧防疫平台共核验通行旅客共1180330人次。
According to the characteristics of travel during the Spring Festival transportation passenger increase, nanning airport planning ahead of time, a comprehensive upgrade the wisdom and epidemic prevention platform, further optimize the process of the automated inspection channels, guangxi healthy green yard, id card, face recognition of "human, license, code" triple, absolutely consistent rear can pass, further improve the verification precision and efficiency of traffic. During the Spring Festival travel rush, a total of 1180,330 passengers passed through the smart epidemic prevention platform.
为全面落实自治区关于返桂来桂人员核酸检测“应检尽检”和“愿检尽检”的疫情防控工作要求，满足旅客核酸检测需要，南宁机场在候机楼内设立了便民核酸检测点，从2022年1月4日起为旅客提供核酸检测采样服务。截至2022年2月25日，便民核酸检测点共采样6383人次。
Nanning Airport has set up nucleic acid testing centers in the terminal building to provide nucleic acid testing and sampling services for passengers starting from January 4, 2022, in order to fully implement the requirements of the Autonomous Region on nucleic acid testing for people returning to And coming to Guangxi, and meet the needs of passengers for nucleic acid testing. By February 25, 2022, a total of 6,383 nucleic acid samples had been taken from nucleic acid testing sites.
4个维度全面发力，真情服务亮点纷呈
The four dimensions of comprehensive efforts, sincere service highlights
（一）全面换上限定“新装”
(1) Fully change the limited "new clothes"
候机楼内值机柜台、“爱心候机驿站”、中转大厅、贵宾区等各区域都换上了灯笼、窗花、春福等春节限定款“新装”。现场还融入了“雪融融”和“冰墩墩”两个北京冬奥会、冬残奥会吉祥物元素，让旅客在机场就能感受到冬奥会氛围。
Inside the terminal building, the check-in counter, "Love waiting Station", the transit hall, VIP area and other areas have changed into lanterns, window decorations, spring Blessing and other limited items of the Spring Festival "new". The scene is also integrated into the "Snow Rongrong" and "Ice Dandan Dwen" two Mascots of the Beijing Winter Olympics and Paralympics, so that passengers can feel the atmosphere of the Winter Olympics at the airport.
（二）细节提升温情服务
（2） Details enhance warm service
南宁机场聚焦老年、儿童等特殊旅客出行需求，在持续开展“空港小飞侠”“爱心贴”“爱心驿站”等爱心服务的基础上，增推“旅途无忧爱心电话”关爱服务，工作人员在保障无陪儿童及老人顺利登机后，第一时间以电话的形式通知旅客亲属相关航班相关信息，让家属安心无忧。在特殊旅客保障过程中，融入了“用心虎”“贴心虎”“暖心虎”三种虎年特色互动活动，让旅客在出行途中感受浓厚的节日氛围。春运期间，南宁机场共保障无人陪伴儿童和高龄老人421人，轮椅等其他特殊旅客488人。
Nanning airport is focused on the elderly, children and other special passenger travel demand, continues to carry out the "airport" Peter pan "paste" love "love relay station" and caring services, on the basis of additional thrust "phone" safe journey love care services, staff in ensuring no accompany children and the elderly smooth after boarding the plane, the first time in the form of telephone inform passengers relatives related flight information, let the family members of the Ann Heart easy. In the process of special passenger protection, we have integrated three kinds of interactive activities featuring the year of the Tiger, namely "Mindful Tiger", "Considerate Tiger" and "heart-warming Tiger", so that passengers can feel a strong festive atmosphere on their journey. During the Spring Festival travel rush, Nanning Airport provided a total of 421 unaccompanied children and elderly people, and 488 wheelchair and other special passengers.
（三）智能设备助力便捷
(3) Intelligent devices help and facilitate
南宁机场加强“易安检”服务的宣传引导工作，积极协助旅客办理预约申请，春运期间近2000名旅客使用“易安检”服务便捷出行。候机楼内增设的自助行李托运、视频问询、自助寄件机等智能设备，全面提高了旅客出行效率与便捷体验。
Nanning Airport strengthened the publicity and guidance of the "easy security check" service, actively assisted passengers to apply for reservations, and nearly 2,000 passengers used the "easy security check" service for convenient travel during the Spring Festival travel rush. The additional intelligent equipment in the terminal, such as self-service baggage check, video inquiry and self-service mail machines, comprehensively improve the efficiency and convenient experience of passengers.
（四）志愿服务爱心接力
(4) Volunteer service relay of love
南宁机场“蓝凤凰”志愿者在值机区域开展指引工作，通过合理分流、正确引导、帮助旅客快速使用自助设备办理乘机手续，并提醒旅客做好个人防护。服务旅客80000余人次，累计时长650多个小时。期间还推出“FOLLOW ME”协助托运服务新举措，针对旅客在安全检查时需要返回值机办理托运手续却又不知如何办理的“难题”，志愿者采取“线连线”“点对点”的服务方式，共同协作旅客完成补办托运手续，让旅客更方便、快捷、顺利地乘机。
Volunteers of Nanning Airport "Blue Phoenix" carried out guidance work in the check-in area, helped passengers to quickly use self-service equipment to handle the flight formalities through reasonable diversion and correct guidance, and reminded passengers to take good personal protection. It serves more than 80,000 passengers, with a total time of more than 650 hours. During launch "FOLLOW ME" help check service new measures, in view of the passenger security checks at return to check-in formalities for the shipping but I don't know how to deal with the "problem", volunteers to take "line" attachment "peer-to-peer" mode of services, work together to complete passengers fill do formalities, let passengers more convenient, fast and smooth flight.
“10万+”流量全面达成，立体式宣传效果显著
"100,000 +" flow fully achieved, three-dimensional publicity effect is remarkable
（一）“云上春运、飞凡礼程”小年超长直播
(1) "Cloud Spring Festival Travel, flying all ceremony" off-year super long live
小年夜当天，南宁机场在官方抖音号开展“云上春运 飞凡礼程”线上直播活动。本次直播活动持续10个小时，涵盖机场春运出行提醒及便民服务项目推广、航司产品推荐及抽奖送礼、候机楼商铺探店、机坪场景慢直播、候机楼整点播报、节目演出等环节，节目精彩、内容丰富、广获好评，累计有2.1万网友观看直播，收获网友26万次点赞。
On New Year's Eve, Nanning Airport launched an online live broadcast of "Cloud Spring Festival Travel Rush Feifan Ceremony" on the official Tiktok account. This live for 10 hours, covering the airport travel travel alert and convenient service project promotion, navigation products recommended gifts and lottery, terminal shops agent store, slow transaction scene broadcast, broadcast terminals on the hour, show, show excellent, rich in content and wide acclaim, the cumulative 21000 netizens watch live, harvest netizens thumb up 260000 times.
（二）“七色花·乘机出行管家”电台栏目
(2) radio program of "Seven Colors flower · Flight Steward"
为向广大乘机旅客提供更精准有效的机场资讯，提高机场服务信息尤其是便民举措传播的覆盖面和通达度，南宁机场与广西交通广播FM100.3连续2年联合推出了《七色花·乘机出行管家》特别播报栏目，春运40天内每天三个出行高峰时段直播报送服务信息。
In order to provide more accurate and effective airport information to passengers and improve the coverage and accessibility of airport service information, especially the convenience measures, Nanning Airport and Guangxi traffic radio fm100 3. For two consecutive years, we jointly launched the special broadcast column of "seven color flowers · taking the opportunity to travel housekeeper", which will broadcast and submit service information in three peak travel hours every day within 40 days of the Spring Festival transportation.
（三）新媒体平台发布便民资讯
(3) New media platforms release convenient information
春运期间，南宁机场通过机场微信公众号发布了推文15篇，累计浏览量超10万人次，发布便民服务及热点氛围类抖音短视频10条，形成较好的网友互动与机场信息普及效果。
During the Spring Festival travel rush, Nanning Airport released 15 tweets through the official account of the airport wechat, with a cumulative view of more than 100,000 people, and released 10 Douyin short videos of convenient services and hot atmosphere, forming a good effect of user interaction and airport information popularization.
南宁机场将继续紧跟集团公司战略部署，牢牢把握“首府机场”发展优势，更紧密地围绕“双枢纽”建设重点任务，更全面地服务“四型机场”发展大局，推动运行服务品质再上新台阶，以优异的成绩迎接党的二十大胜利召开。
Nanning Airport will continue to follow the strategic deployment of the Group, firmly grasp the development advantages of "capital airport", more closely focus on the key task of "dual hub" construction, serve the overall development of "four-type airport" in a more comprehensive way, promote the operation service quality to a new level, and welcome the 20th Victory of the Party with excellent results.
